Introduction & Agreement
Welcome to SilverMoments. By accessing or using the SilverMoments website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website. SilverMoments reserves the right to update or modify these Terms of Use at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms.
These Terms of Use govern your access to and use of the SilverMoments website, including any content, functionality, products, and services offered on or through the site. Please read these terms carefully before using our website.
Restrictions on Use of Online Materials
All content on the SilverMoments website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, data compilations, and software, is the property of SilverMoments or its content suppliers and is protected by international copyright laws.
You may view and download materials from this website for your personal, non-commercial use only, provided you retain all copyright and proprietary notices contained in the original materials. You may not:
- Reproduce, duplicate, copy, sell, resell, or exploit any content from the SilverMoments website for any commercial purpose without our express written permission.
- Modify, adapt, or create derivative works based on any content from the SilverMoments website.
- Redistribute, republish, or transmit any content from our website in any form or by any means.
- Use any data mining, robots, or similar data gathering and extraction tools on our site.
- Frame or mirror any portion of the SilverMoments website without our prior written authorization.
Submitting Your Content to Us
Any content you submit to SilverMoments through our website — including remarks, suggestions, ideas, graphics, comments, reviews, or other information — becomes the property of SilverMoments. By submitting content, you grant SilverMoments a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content in any form or medium.
SilverMoments is under no obligation to maintain any submitted content in confidence, pay compensation for any submitted content, or respond to any submitted content. You are solely responsible for the content you submit and you agree not to submit any content that is unlawful, defamatory, obscene, or otherwise objectionable.
Product Information & Availability
SilverMoments strives to provide accurate product descriptions, images, pricing, and availability information on our website. However, we do not warrant that product descriptions, images, pricing, or other content on the site is accurate, complete, reliable, current, or error-free. If a product offered by SilverMoments is not as described, your sole remedy is to return it in its original, unused condition in accordance with our return policy.
SilverMoments reserves the right to modify, discontinue, or limit the availability of any product or service at any time without notice. Prices for products are subject to change without notice. We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price.
Age and Legal Compliance
By accessing or purchasing products from this website, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction). You acknowledge that our catalog includes intimate wellness products intended for adult use and affirm that:
- It is legal for you to view, purchase, and possess such products in your location.
- These products align with the community standards of your area.
- You will not allow access to or share these materials with any minors.
Use of this site and its products is restricted to consenting adults in compliance with all applicable laws and regulations.
Right to Refuse or Cancel Orders
SilverMoments reserves the right to refuse or cancel any order at its sole discretion. Reasons for refusal or cancellation may include, but are not limited to, limited product availability, inaccuracies or errors in product descriptions or pricing, or concerns identified by our credit verification or fraud prevention processes.
Backorders
Items that are out of stock at the time of fulfillment will be removed from your order, and you will not be charged for any products that are not shipped. If any issues arise related to backordered or unavailable items, our customer service team will contact you prior to order fulfillment. Please keep an eye on your email to avoid delays in processing your order.
Payment Options
All orders appear on your billing statement discreetly as "SilverMoments Wellness" — no product names or adult-industry identifiers are ever used on your statement.
We accept the following payment methods:
- Credit / Debit Cards — Visa, Mastercard, Discover, American Express, JCB. All credit card information is encrypted and 100% secure while in transit.
- PayPal
- Afterpay — coming soon
Tax & Sales Tax
We collect and remit sales tax in accordance with applicable state and local laws. Sales tax is calculated based on the purchase price of the merchandise and, in some jurisdictions, may also apply to shipping and handling charges.
The applicable tax rate is determined by the delivery address and is assessed based on the laws of the destination state and/or locality. All collected taxes are remitted to the appropriate taxing authorities.
Shipping Policy
Standard shipping to all U.S. and Canadian addresses is complimentary. Orders are processed and dispatched within 1–2 business days of payment confirmation. Delivery times vary by location, typically 3–7 business days for U.S. and Canadian destinations.
All packages ship in plain, unmarked outer packaging — no brand names, product names, or markings indicating the nature of the contents appear on the exterior. Return addresses use a generic logistics descriptor to preserve your privacy.
Tracking information is emailed to you as soon as the carrier picks up your order.
Returns & Exchanges
Due to the intimate nature of our products and for hygiene and safety reasons, opened or used items cannot be returned or exchanged. If your order arrives damaged, defective, or incorrect, please contact our customer support team promptly and we will do our best to replace the item.
Dispute Resolution and Customer Support
At SilverMoments, we're committed to addressing concerns quickly and fairly. If you experience an issue with your order or have a complaint, please reach out to our customer support team by email at silver.m.office@gmail.com.
We aim to respond to all inquiries within 1–2 business days. Most issues are resolved directly through our customer care team, but if further action is needed, we may escalate internally for review. Your satisfaction is important to us, and we're here to help make things right.
18 U.S.C. §2257 Compliance Statement
In compliance with 18 U.S.C. §2257 and/or §2257A, all visual depictions displayed on this website are exempt from the record-keeping requirements of 18 U.S.C. §2257 because:
- They do not portray actual sexually explicit conduct as defined in the statute; or
- They do not involve performers subject to the age verification and record-keeping requirements.
Limitation of Liability
SilverMoments and its officers, directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising from:
- Your access to or use of, or inability to access or use, the SilverMoments website.
- Any conduct or content of any third party on our website.
- Any content obtained from the SilverMoments website.
- Unauthorized access, use, or alteration of your transmissions or content.
- Any errors, mistakes, or inaccuracies of content on our site.
- Personal injury or property damage resulting from your access to or use of our website.
- Any interruption or cessation of transmission to or from the SilverMoments website.
- Any bugs, viruses, trojan horses, or similar issues transmitted through our website by any third party.
In no event shall the total liability of SilverMoments to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing or using the SilverMoments website.
Links to Other Sites
The SilverMoments website may contain links to third-party websites or services that are not owned or controlled by SilverMoments. These links are provided for your convenience and reference only. SilverMoments has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
The inclusion of any link on the SilverMoments website does not imply endorsement, approval, or recommendation by SilverMoments. You acknowledge and agree that SilverMoments shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of any third-party websites or services.
Termination of Agreement
These Terms of Use are effective until terminated by either you or SilverMoments. You may terminate this agreement at any time by discontinuing your use of the SilverMoments website and destroying all materials obtained from the site.
SilverMoments reserves the right to terminate your access to the website at any time, without notice, for any reason, including but not limited to a breach of these Terms of Use. Upon termination, you must immediately destroy all materials obtained from the SilverMoments website and all copies thereof, whether made under these Terms of Use or otherwise.
Governing Law
These Terms of Use shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising from or relating to these Terms of Use or your use of the SilverMoments website shall be resolved in the appropriate courts of competent jurisdiction.
Contact Us
If you have any questions about these Terms of Use, please contact us at:
SilverMoments